Terms and conditions.
All bookings made with The pretty events co. are subject to these terms and conditions.
Our pictures and displays shown on our website are to give you a general idea of the products and ideas we offer. These may vary due to availability.
We hold a PRODUCT AND PUBLIC LIABILITY insurance up to £1 million and a food hygiene Certificate which can be provided upon request.
we require a 30% non refundable deposit at your time of booking and a £50 (or £75 where glassware is required) damage/loss deposit.
Your final balance will be due 4 weeks before your event date.
If you wish to set up a payment plan we will be happy to arrange this for you.
All payments must be made in UK pounds and we accept Cash or bank transfer with receipts provided to you.
As previously mentioned a damage/loss deposit will be required at the time of booking. This will be refunded back to you a maximum of 5 working days after your event holds once all products are accounted for and checked for damage.
Anything supplied for your booking is subject to a damage/replacement charge up to the full retail value.
Although some items may look interesting and fun for little hands, we do ask that no child is left unsupervised with any item hired, particularly glassware. If a sweet buffet is being hired an adult MUST be available to assist and children are never left to help themselves.
Our team will deliver any hired products to your event on the date and time as agreed with yourselves. we will also confirm this with your venue.
The delivery will be free of charge within a 25 mile radius of Greenhithe. Other locations will be considered but a small fee may be incurred.
Despite our best efforts there may be circumstances that may delay us, We will not be held liable for any delay which is out of our control.
Once set up is complete, no items must be moved from their original position unless contact is made with the pretty events co. in an extreme situation.
Due to the UK's unpredictable weather conditions we do not permit some products to be used outside. Please discuss with us before hand if you are planning on using a stable wedding marquee.
Temporary garden gazeebos are not permitted.
We regret to inform you that we will not take any responsibility for any allergies anyone at your event may have. We do our best to work with sweet products that have no nuts but as we use many different manufacturers, they may have been produced in factories that do.
We will always use food safe gloves and provide clean scoops and tongs for your guests.
We guarantee that your details will not be disclosed to any third parties.
We hold your details under the Data protection act.
The only time we will use them is to send you any correspondence and to deliver to your venue. If you require us to remove your information, please just let us know.
Up to 28 days before event date is loss of deposit (30% of your booking total)
15-27 days before event date is loss of 75% of the booking total
0-14 days before event date is 100% of your booking total
In each instance your damage/loss deposit will always be returned.
If you need to cancel your booking with us, we will require you to notify us as soon as possible via email firstname.lastname@example.org
In the unlikely event of any dissatisfaction, we ask for you to please send us this in writing within 5 days. We reserve the right to refuse any complaint made after this time.